Returns & Exchanges

At Harvey Norman, we want you to be completely satisfied with your electronics purchase, which is why we offer a comprehensive return and exchange policy for faulty or change-of-mind items. Our commitment is to provide a seamless resolution through repair, replacement, or refund in accordance with Australian Consumer Law.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original condition and packaging, and that you have a valid proof of purchase such as a tax invoice or store receipt.

• 2.
  Initiate Your Request

  Contact our customer service team online or visit your local Harvey Norman store to discuss the reason for your return and verify your warranty status.

• 3.
  Return the Product

  Bring the item to a physical store location or follow our provided instructions to securely mail the product back to our distribution center for inspection.

• 4.
  Processing and Resolution

  Once our technicians have assessed the product, we will process your exchange, store credit, or refund to your original payment method within 5-7 business days.