Frequently Asked Questions

Everything you need to know about your shopping experience at Harvey Norman.

What are my delivery options for large appliances?

We offer standard delivery, scheduled delivery, and a 'Premium Delivery & Installation' service for large appliances. Delivery fees are calculated based on your location and the size of the item.

Can I Click & Collect my order?

Yes, Click & Collect is available at most Harvey Norman stores. Once your order is ready, you will receive an email or SMS notification, typically within 2 hours during business hours.

What is the return policy for faulty electronics?

If your product is faulty, you are entitled to a repair, replacement, or refund under the Australian Consumer Law. Please bring the item and your proof of purchase to your nearest store for assessment.

Do you offer interest-free payment plans?

We provide a variety of flexible payment options, including LatitudePay, Afterpay, and interest-free terms through Latitude Finance, subject to credit approval and minimum spend requirements.

How do I track my online order?

Once your order has been dispatched, you will receive a tracking number via email. You can use this number on our carrier's website to monitor the real-time status of your delivery.

Does Harvey Norman offer extended warranty programs?

Yes, we offer Product Care plans that provide additional protection beyond the manufacturer's warranty, including benefits like technical support and replacement cover for certain products.